If the troubleshooting section didn’t help solve your problem, here’s some ways to speak to the Muse team.
Join our Discord to swap tips and tricks, get advice, suggest features, and share your workflows with other Muse users. Our team is part of these discussions as well.
If you prefer to speak privately to our team, you can email [email protected] or use the in-app feedback in the Muse sidebar. Email support is usually best for bug reports where you want to include attachments like debug logs, or account issues like changing your email address.
If you’re having trouble with a specific card, you might also be asked to log that card’s metadata to the debug logs.
Log a Card’s Debug Information
If you’ve found what appears to be a bug in Muse, you can help our team fix it by providing all the info we need right off the bat. That includes:
A reproducible test case with steps e.g. “1. Navigate to a sub board 2. Click on the parent board in the toolbar 3. …”
What happened vs what you expected to happen
Export debug logs export immediately after the problem occurred
